Candidate Testing Policies

CompTIA is committed to complying with applicable law for individuals with disabilities.

Requests for accommodations are handled through our test service provider, Pearson VUE. Please visit the Pearson VUE website for more details.

CompTIA’s out-of-country testing policy will no longer be in effect after May 20, 2017. Candidates who plan to test outside their country of permanent residence after this date do not need to gain prior approval from CompTIA. 

Please contact CompTIA’s Exam Security team with any questions at  [email protected].

• Classifying Scores as Indeterminate: CompTIA regularly monitors the performance of all exams to ensure the validity of exam results.  During the monitoring of exam performance, CompTIA may classify scores as indeterminate when there are discrepancies for which there is no reasonable explanation. A classification of indeterminate can stem from a number of factors. In an effort to ensure valid certifications CompTIA will allow candidates whose scores are determined to be indeterminate the option of retaking the exam at no cost. Scores classified as indeterminate will not be considered valid and will not be eligible for certification.  If it is determined that a breach of the Candidate Conduct Policy has contributed to the classification of indeterminate, CompTIA will also take additional action as laid out in the Candidate Agreement.
• Passing scores are set using statistical analysis and are subject to change. At the completion of the exam, candidates receive a score report that contains important information regarding the outcome of the exam. CompTIA does not publish exam passing rates because exam questions and passing rates are subject to change without notice.

For security reasons, exam content is not available for review. Candidates who have comments or concerns about an exam question should submit a ticket. The subject matter expert committee will review all comments, concerns and suggestions made by candidates.  However please note, CompTIA will not respond to comments regarding exam content individually.

CompTIA reserves the right to ask any candidate to re-test if there is any suspicion of fraudulent or aberrant test scores. Re-testing will take place at a facility of CompTIA’s choosing at a mutually agreeable time.

To maintain the highest level of security and authentication, all CompTIA printed score reports provided at Pearson VUE testing centers will include a photo of the candidate. Therefore, all test center administrators are required to take a photograph of each candidate prior to testing. Candidates, who do not wish to have their picture taken, will not be allowed to take CompTIA exams.
For additional details about candidate photographs, please visit ID and Photo Requirements.

You must contact Pearson VUE at least a minimum of 24 hours prior to your exam appointment. Rescheduling an exam less than 24 hours prior to your appointment or failure to appear for your appointment will result in the forfeiture of your exam fee. Exams scheduled with ADA specific needs require a three day reschedule notice.

You must contact Pearson VUE at least a minimum of 24 hours prior to your exam appointment. Canceling or failing to appear for an exam will result in the forfeiture of your exam fee. Exams scheduled with ADA specific needs require a three day cancellation notice.